Thank you for choosing highrocksproperty.uk. We hope every customer has a satisfactory shopping experience. If you have any problems with the received goods, you can apply for after-sales service according to the following refund and return policy.
- Return Request
If the goods have quality problems, are damaged in transit, or are clearly inconsistent with the order information, you can contact our customer service team within the specified time after receiving the goods to apply for a return or refund. To ensure a smooth after-sales process, please provide your order number and relevant photos of the goods if possible.
- Return Conditions
Returned goods must be in complete condition, including:
Not severely used or damaged by human error
All accessories, packaging, and attachments are complete
Does not affect resale
If the goods do not meet the return conditions, we may not be able to accept your refund request.
- Refund Processing
After receiving and confirming that the returned goods meet the refund conditions, we will arrange a refund as soon as possible. The refund amount will usually be returned to your original payment account. The specific arrival time may vary depending on the processing time of the bank or payment institution.
- Non-Refundable Situations
The following situations may not be eligible for refunds:
Product damage caused by personal reasons
Products that have been visibly used or washed
Orders that failed to deliver due to an incorrect address
Orders exceeding the stipulated after-sales application period
- Return Address
Please do not return goods directly without confirmation from customer service. After approval, please return the goods to the following address:
Return Address:
Unit K, The Brewery, Bells Yew Green, Tunbridge Wells, Kent, United Kingdom, TN3 9BD
- Shipping Costs
If a return is due to product quality issues, reasonable return shipping costs can be assisted after confirmation; if a return is requested for personal reasons, return shipping costs are usually borne by the customer.
If you have any questions about the refund or return process, please feel free to contact us through the contact information on the website. We will do our best to assist you.