Thank you for choosing highrocksproperty.uk. We are committed to providing our customers with safe, efficient, and reliable delivery services. The following are the website’s shipping information:
- Order Processing
All orders will be processed as soon as possible after payment confirmation. During order processing, we will inspect, pack, and prepare the goods for shipment to ensure safe delivery.
- Delivery Methods
We primarily use common UK and international logistics services for delivery, including but not limited to:
Royal Mail
Evri
DPD UK
Yodel
Parcelforce Worldwide
The system will automatically select the appropriate shipping method based on the order address, product type, and logistics arrangements.
- Delivery Time
Orders within the UK are usually delivered within normal business days. Specific delivery times may vary depending on the region, holidays, weather, or peak logistics periods. International order delivery times will depend on the destination country and local logistics conditions.
- Shipping Costs
Order shipping costs will be automatically calculated and displayed on the checkout page. During certain promotional periods, the website may offer limited-time free shipping.
- Logistics Tracking
Logistics tracking information will be provided for some orders after shipment. Customers can check the delivery status via email notifications sent by the system.
- Address Responsibility
Please ensure that the shipping address, contact number, and email address you provide are accurate and complete. If delivery fails due to an incorrect address, incomplete information, or no one signing for the package, the customer may be responsible for the related liabilities and additional costs.
- Force Majeure
We will do our best to assist in handling delivery delays caused by weather, customs inspections, traffic control, holidays, or other force majeure events, but we cannot guarantee absolute timeliness.
- Package Receipt
When signing for your package, please first check the outer packaging for any obvious damage. If you find any damage or abnormalities, please take photos immediately and contact our customer service team for assistance.